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AKL Lumi Market Hub Help Center

  • What are the fees for selling on the platform?
    We charge a 20% commission on all sales and a 6% shipping fee for listed products. These fees are deducted automatically from your earnings.
  • How do I contact customer support?
    You can reach us at support@akllumimarkethub.com for any inquiries or assistance.
  • What payment methods are accepted?
    We accept payments in AKL Lumi currency, Ghana Cedis, and USD.
  • How do I track my order?
    Once your order is shipped, you’ll receive a tracking number to monitor its progress.
  • How do I become a vendor on AKL Lumi Market Hub?
    To become a vendor, fill out our vendor application form here. Once approved, you can start listing your products.
  • Can I return or exchange products?
    Yes, products can be returned or exchanged within 7 days of delivery, provided they meet our return policy criteria.
  • How are products delivered?
    Products can be delivered by vendors directly or through AKL Lumi Market Hub’s delivery service. The delivery method is selected during checkout.
  • Do you offer wholesale purchases?
    Yes, we provide wholesale options for bulk buyers. Contact us at wholesale@akllumimarkethub.com for more information.
  • What is AKL Lumi Market Hub?
    AKL Lumi Market Hub is an innovative online marketplace that facilitates transactions using AKL Lumi currency, Ghana Cedis, and USD. Vendors and customers can connect to buy and sell goods and services securely and efficiently.
  • How long does delivery take?
    Delivery times 1-3 days, vary based on the vendor’s location and the shipping method chosen. Estimated delivery times will be displayed at checkout.
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